Shipping
Dates and Delivery delays
Our packages are delivered minimum 48h after the day of the order.
For weekdays orders delivery time is 2 to 3 business days
For weekend orders delivery time is 4 to 5 business days
Country of delivery
Delivery of the orders is taking care of by Bpost, DHL for international orders.
We deliver in the following countries : Belgium, Germany, Luxembourg, Nederland, United Kingdom, Italy.
Shipping in Benelux starts from 5,99euros.
Shipping outside EU starts from 20,00euros.
Delivery tracking
As soon as the order is sent, you will get a confirmation email from us and Bpost.
Packaging of your order
We package your order with care in order for it to arrive safe to your doorstep
Cancellations
• Any cancellations to the order shall be made before the order is sent for shipping, to claim refund of the paid amount. No refund shall be made once the product is being shipped.
• Cancellation of order shall be made with mail with Subject:” Cancellation Request” and sent to info@culturebydeborah.com
E-Mail shall contain following details:
1.Order ID
2.Cancellation Reason
3. Cancellation shall be initiated after formal order cancellation request is received at info@culturebydeborah.com An amount will be credited in the same account from where it’s deducted within 7 to 10 days.
4. In case of Cancellation, bank transaction charge will be applicable and paid by customer.
Refund policy
1. Refund shall be made under following conditions:
• Order was cancelled.
• Order was not delivered to the recipient. (This does not include the case for unfounded recipient)
• If there is any complaint regarding the quality of the product being delivered, we will enquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
2. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer; we are not liable for any loss or claim beyond the amount actually paid by customer.
3. Any discounted or exempted amount cannot be claimed for refund.
5. In all matters concerning Cancellation and refund Online Delivery shall have the deciding hand.
6. Online Delivery may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
7. Cancellation shall be initiated after formal order cancellation request is received at info@culturebydeborah.com. The amount will be credited in the same account from where it’s deducted within 7 to 10 days.
Return policy
It is understood between www.culturebydeborah.com that returns be accepted and calculated within select parameters:-
1 Any returns due to default of the company of damaged product or bad product quality will be taken into the consideration.
2 However www.culturebydeborah.com will enquire about this and take action against it.
3 Any returns due to default of the company of damaged product or bad product quality will be taken into the consideration.
4 Return should reach as before 10 days from the date Purchase.
5 Shipping cost for return product should be borne by the customer at their own risk.
6 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@culturedydeborah.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Company info
Big Brains bvba
Pieter de Coninckstraat 8
2600 Berchem
BE0846.554.434
+32(0) 493 19 24 67
info@culturebydeborah.com
Need help?
Contact me at info@culturebydeborah.com for questions related to refunds and returns.
